Support
Help for organizing and restoring files with Brisa Desk.
Contact Camilo Concha: camiloconcha@gmail.com. Include your macOS version, Brisa Desk version, and the steps that led to the issue. Please do not send private files or folder contents unless you choose to share them.
Common questions
Why can’t Brisa Desk see my folders?
Choose both the source folder and archive folder using the app’s macOS folder selection panels. The app is sandboxed and can access only the folders you select. If a folder is on iCloud or another provider, ensure its contents are available on this Mac; files that are not downloaded may be skipped.
Will an existing file be replaced?
Archiving adds a suffix when a destination name is already in use. Folder sync can update a previously synchronized copy after preserving its prior contents in version history. Divergent edits are kept as conflicts; neither live version is silently selected as the winner.
Why did restore leave an item in the archive?
Restore checks the archived item’s identity. If the original destination is occupied or the item cannot be safely matched, Brisa Desk leaves it in the archive for you to review.
What happens if the app or Mac stops during an operation?
Brisa Desk keeps a local operation journal so it can inspect an interrupted operation when it runs again. A move on the same volume may be reconciled automatically when verified. If a move crossed volumes or the result is uncertain, review the source and archive folders before trying again.
How does scheduled archiving run?
Scheduling is optional and starts disabled. When enabled, the app checks its daily or weekly schedule regularly while it is running, and also after the Mac wakes. Starting Brisa Desk at login is a separate opt-in setting.
How do I synchronize with Google Drive or iCloud?
In Folder sync, choose both folders using Finder. The second folder can be local, in Google Drive for desktop, or in iCloud Drive. New files and accepted edits flow both ways. A deletion archives the unchanged peer in .BrisaDesk Versions; deletion-versus-edit is a conflict. Completing a local operation does not confirm that the provider has uploaded it.
How do I resolve a sync conflict?
Review both folders and version history, choose the contents to keep, put that same chosen version in both folders, and synchronize again. Conflicts remain protected until both sides agree. Unavailable files and structural collisions are skipped for review.
Which languages are available?
English, Spanish, Portuguese, French, and German. Choose Language in Archive rules; the choice applies immediately and is remembered. Follow system uses the first supported preferred language.